How Carrington College untangled communication and connected 17 campuses with Portico.

Carrington College logo
  • 2% increase in inquiry-to-enrollment conversion in one region
  • 28% increase in video call usage in six months
  • Streamlined communication across all channels
Carrington College student, yellow background

Carrington College faced a challenge managing communications across 17 campuses.

Disconnected telephony systems, unreliable reporting, and manual processes slowed student engagement and created inefficiencies between departments. 

Portico (formerly Verity) provided a streamlined solution, helping Carrington College unify teams, improve data accuracy, and enhance the student experience.

Challenge.

Before engaging with Portico, Carrington College relied on three separate telephony platforms.

This fragmented system caused communication gaps, inefficient manual processes, and inconsistent messaging, making it difficult to track student interactions and provide timely responses. 

To make matters worse, without strong vendor support, teams struggled to manage inquiries and optimize enrollment efforts.

What appealed to us about the [Portico] Verity platform was its ability to become an all-in-one system for us, where it would provide the same telephony platform between the contact center ​and the campus, it would provide us with reporting, and, as ​a result of all of those things, we would be able to provide a better student experience.​

– Senior Director of Enrollment Services, ​Carrington College

Solution.

Portico replaced Carrington’s multiple telephony systems with a centralized solution that connected the contact center, front desk, and admissions teams.

Built-in call recording improved training and quality control, while automated workflows streamlined processes between departments. The platform’s video conferencing capabilities enhanced virtual meetings, student interviews, and internal collaboration.

SMS, voice, chat, email, and video — managed in one place

Automated handoffs between the contact center and campus teams

Integrated video sessions for student interviews and virtual advising

With real-time analytics dashboards, Carrington gained deeper visibility into student engagement, enrollment funnel tracking, and team performance. Conversion tracking and funnel analytics allowed leadership to optimize recruitment efforts and refine communication strategies across all 17 campuses.

Carrington also received hands-on support from day one, with dedicated implementation training, weekly collaboration sessions, and technical guidance tailored to the needs of career schools.

Results.

Carrington College saw immediate operational gains after implementing Portico CRM.

By unifying their contact center and admissions teams under one system, they eliminated silos and improved collaboration.

Communication across all channels became faster and more consistent. Automated workflows streamlined transitions between departments, reducing manual tasks and speeding up response times.

2% increase in inquiry-to-enrollment conversion.

Video call usage increased from 20% to 48% in 6 months.

Real-time reporting improved decision-making and response times.

Ready to streamline your campus communications?

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